Milind Chalisgaonkar is an Advisor with PB and is a management consultant / independent director / mentor with experience in Insurance, BPO, Call center, Software, Manufacturing & Banking sectors. He has held CEO-level positions since 1993. His experience has been in building winning teams in start-up companies as well as existing organizations. He has the experience of turning a business around as well as growing new businesses at a rapid pace.
Milind is currently Country Advisor (India) for AXA group. He was the Interim CEO at Bharti AXA Life Insurance Co. from Dec 2010 to June 2011.
Prior to this, as the founding CEO Milind was responsible for the formation and launch of Bharti AXA General Insurance Co, a joint venture between Bharti Group & AXA Group (one of the largest insurance companies in the world). The company was incorporated in 2007, and business was successfully launched in 2008. By mid-2009 the company had grown to 1000 staff across 35 offices with revenue run-rate of Rs 2000 million / annum. He was also Member of the Regional Management Board of AXA Asia General Insurance, responsible for IT, Processing & Claims across Asia.
From 2003 to 2006 he was the Managing Director of AXA Business Services, the BPO & Analytics operation of AXA Group in India. AXA Business Services had over 2200 staff across four sites in Bangalore and Pune; providing back office, call center, analytics and finance / accounting services to a number of AXA entities around the globe.
Prior to this he was the founding CEO of MphasiS BPO (MsourcE India), providing outsourced remote services like call centers, Help desks, email response etc. The operations started in 1999 and grew to 2500 staff by year 2003. MsourcE team was one of the pioneers in the BPO industry and implemented a number of innovative solutions in the area of technology / HR practices / workplace productivity / workforce management etc.
At MphasiS (now MphasiS EDS) he was the President (India Operations) from 1998 to 2000 and was responsible for setting up and leading the software development teams across Mumbai & Pune. He also managed several important projects in the financial services domain, deploying multi-tier web-enabled technology architecture.
He was the President of H & R Johnson, the leading ceramic tile manufacturing company from 1993 to 1998. His team implemented a financial and cultural turn-around, improved manufacturing practices, revived old manufacturing facilities and built a state-of-the-art tile plant at a green field site.
From 1989 to 1993 Milind was managing large software projects at Citibank India. This included complete re-write of the banking software platform including internet banking, phone banking and 24-hour access.
Milind is B.Tech (Ceramics) from Institute of Technology at Banaras Hindu University. He has a Post Graduate Diploma in Management (MBA) from XLRI, Jamshedpur with 1st rank. He specialized in Marketing and Systems.
Milind’s personal interests include Indian music, trekking and reading.